homepage_name! > Editions > Number 115-116 > Business Thought - Ken Blanchard

None of us is as smart as all of us

"I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more comes back. That is the way life works, and that is the way energy works."

Ken Blanchard is an American global business consultant and a sought-after author and speaker. Dr. Blanchard is respected for his lifetime of groundbreaking research and thought leadership that has influenced the day-to-day management and leadership of people and companies throughout the world. He is the co-founder and Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979, in San Diego, California.

Ken Blanchard Companies energizes organizations around the world with customized training and bottom-line business strategies. Situational Leadership II, co-developed by Ken, is the company’s core management training program and is among the world’s most practical, effective, and widely used leadership programs on the market today. Ken and Marjorie Blanchard incorporated The Ken Blanchard Companies in 1979 with three simple goals—to make a difference in people’s lives, to drive human worth and effectiveness in the workplace, and to help each organization they work with become the provider, employer, and investment of choice. The Ken Blanchard Companies has been recognized as one of the best places to work in San Diego for seven years running. “We put our leadership models and management training into practice every day with our more than 300 employees around the world. We know that our employees are the foundation of our success, and we are committed to providing a workplace that allows them to contribute their talents and feel valued with careers that make an impact on our world”.

In 1982, he published his best-selling book, The One Minute Manager, co-authored by Spencer Johnson. The bookhas sold more than 13 million copies, and has been translated into over 25 languages and remains on bestseller lists today.

It is an easily read story that demonstrates three practical management techniques for improving management effectiveness and employee productivity. The book is short, the language is simple, and the system works. The story, which demonstrates practical management techniques, is about a young man in search of world-class management skills.

One Minute Goal Setting is the first secret and the foundation for One Minute Management. The authors advocate the 80-20 goal-setting rule: that 80% of your really important results will come from 20% of your goals.

One Minute Praisings is the second secret. The authors suggest that effective managers help people reach their full potential by catching them doing something right. "People who feel good about themselves produce good results."

One Minute Reprimand is the third and final secret to effective managing. "Clearly the number one motivator of people is feedback on results." Feedback is the breakfast of champions.

The One Minute Manager is valuable for both employees and employers. Employees look to their bosses for praise and for the message that their work is meaningful. Bosses are concerned with performance, the work process, or any number of issues that stem from leading a team. This book helps guide everyone through the critical process of communicating objectives.

The authors write that, as a manager, there are three choices when it comes to getting the most out of an employee:

1. Hire a winner (can be hard to find and expensive to hire and keep) 2. Hire someone with potential to be a winner and then systematically train them 3. Hire a player

They suggest that option 2 is the best. However, isn't it ironic that most companies spend 50-70% of their money on people's salaries and yet they spend less than 1% of their budget to train their people?

Effective managers manage themselves and the people they work with so that both the organization and the people profit from their presence. So, in summary, how can you give yourself and others "the gift" of getting greater results in less time? 1) Set goals; 2) Praise and reprimand behavior; 3) Encourage people; 4) Speak the truth; 5) Laugh, work, and enjoy!

In his book, co-authored with Eunice Parisi-Carew, and Jane Riplay, Collaboration Begins with You uses Blanchard's signature business parable style to show that, in fact, if collaboration is to succeed, then it must begin with you. The book helps leaders at all levels create and develop a culture that uses differences to spur contribution and creativity; it provides a safe, trusting environment; it involves everyone in creating a sense of purpose, values, and goals; it encourages the sharing of information; and it turns everyone into an empowered self-leader. The book teaches people at all levels—from new associates to top executives—that each of us needs to promote and preserve a winning culture of collaboration.

In Customer Mania! , along with co-authors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting point from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum!—the owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

Ken earned his bachelor’s degree and Ph.D. from Cornell University, where he is a visiting lecturer and trustee emeritus of the board of trustees. He earned his master’s degree from Colgate University. He also teaches students in the Master of Science in Executive Leadership Program at the University of San Diego.

Ken’s awards and honors for his contributions in the field of management and leadership include the Council of Peers Award of Excellence from the National Speakers Association and the Toastmaster International’s Golden Gavel Award.

He is characterized by friends, colleagues, and clients as one of the most powerful and insightful individuals in business today. With a passion to turn every leader into a servant leader, Ken Blanchard shares his insightful and powerful message with audiences around the world through speeches, consulting services, and bestselling books. When Ken speaks, he speaks from the heart with warmth and humor. No matter how large the audience, he is able to communicate with each person as if the two of them were alone and talking one-on-one. Ken is a sophisticated storyteller with a knack for making the seemingly complex easy to understand. "I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more comes back. That is the way life works, and that is the way energy works."

Ken’s impact as an author is far-reaching. In the past three decades, he has authored or co-authored 60 books whose combined sales total more than 21 million copies. His groundbreaking works—including Raving Fans, The Secret, and Leading at a Higher Level, to name just a few—have been translated into more than 42 languages. In 2005, Ken was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time.